Returns & Refunds

Produce & Products

Damaged or Spoiled Items
We want you to be happy with your purchase. Please check the goods on delivery and ensure that they are supplied in good condition. If any of the goods provided are incorrect, not in a satisfactory condition, or have been damaged in transit, then please contact us. Please let us know within 24 hours of delivery date on: 01248 750814 or email info@dylansrestaurant.co.uk.

Damaged or Spoiled Items
We cannot provide a refund for correctly supplied food items unless they have been damaged in the post. Very occasionally some parcels can be delayed or undelivered by the courier. Please contact us as soon as you have any concerns about your parcel.

We cannot be held responsible for parcels, which are undelivered or mis-routed due to incomplete/incorrect addresses given by the customer or due to customer/recipient not being available to receive shipment.

Order Cancellations
As our products are supplied fresh and produced to order, we regret that once an order is placed it is not possible to cancel it and refunds cannot be given. Credit card authorisation and payment will be taken upon placement of orders.

Ticketed Events & Workshops

Refunds are available if your event is postponed, rescheduled or cancelled.

If for any reason you cannot attend an event, you are able to reschedule for any of our advertised events worth the same value. If it is not possible for you to attend another date, you may be reimbursed up to 100% of the ticket price.*

*Refund requests must be submitted no later than 48 hours before the scheduled event, otherwise full payment will be taken.

Requesting a Refund
Email info@dylansrestaurant.co.uk and provide the following information:
• The name of the event for which you wish to receive a refund.
• Name and email address used when purchasing tickets.

-Ticket refunds should be received by the same account paid within 7-10 business days
-For tickets purchased in-restaurant, refunds can only be made at the same restaurant
-We cannot process refunds at our restaurants for tickets purchased online

Cancelled Events
In the unlikely event that one of our events is cancelled, you'll be reimbursed 100% of your ticket price.

-You will be notified that the event is cancelled
-Your refund is automatically delivered (except any processing fees) to the same card used for purchase
-Refunds should be received within 7-10 business days after the event has been cancelled

Postponed or Rescheduled Events
If an event is postponed or rescheduled, you will be contacted via phone or email with the new event information as soon as we rearrange the event.

-Unless notified otherwise, your tickets will be valid for the new event date
-If you are unable to make the new event date, you will be reimbursed 100% of your ticket price

Vouchers

Vouchers are valid for 12 months from date of purchase. Please retain your receipt as proof of purchase.

-Vouchers cannot be exchanged for cash.
-No change or refund will be given but balances may be applied to future purchase.
-Please protect your voucher and treat as cash – it cannot be replaced if lost, damaged or stolen.
-This does not affect your statutory rights.